01922 276232
Free delivery on all orders over £70

Terms and Conditions

The term ’CM Hair and Beauty Supplies Limited’, 'us', 'we' or ’seller’ refers to the owner of the website whose registered office is CM Hair and Beauty Supplies Limited, 206-208 Walsall Wood Road, Aldridge, Walsall, West Midlands, WS9 8HB. The term 'you', ’purchaser’ or ’buyer’ refers to the user or viewer of our website.

Our company registration number is 08353222 (UK).

 

The use of this website is subject to the following terms of use:


Terms and Conditions
These terms and conditions shall be the only terms of contract between CM Hair and Beauty Supplies Limited (Seller) and the purchaser (Buyer). No other conditions shall have effect unless agreed in writing.


Trade Only
CM Hair and Beauty Supplies Limited operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with CM Hair and Beauty Supplies Limited you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller for trained or untrained personnel without qualified supervision using or the misuse of equipment supplied by The Seller or injury resulting from accidental misuse by untrained personnel without qualified supervision. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer.

To shop in-store, you'll need to prove you work and/or are qualified in the hair or beauty industry. Our store will accept the following two forms of proof:

Salon business card and a letter from solicitor or accountant
Third-party insurance certificate
Course completion certificate
Student enrolment letter, stating course dates
Trade reference or buying card from another hair and beauty trade supplier
Business cheque book or business credit card

Along with one of the following forms of identification:

Driving licence
Utility bill
Passport


Use of Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.


Prices
We reserve the right to correct any pricing errors on the site at any time. Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Unless otherwise
stated prices and delivery charges will be exclusive of VAT at ruling rates and delivery costs in Pounds Sterling unless otherwise stated. It is possible that some of the products in our catalogue may be mis-priced. All prices are correct at time of print but may be subject to change without notice. For the latest prices visit www.cmhairandbeauty.co.uk


Special Offers and Discounts
Special offers are subject to availability and may change without notice, and we reserve the right to restrict or refuse any order or application for credit at any time.  In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted. Offers are not to be used in conjunction with any other offer or discount. Our system will automatically calculate the best possible price based on the quantity added to your basket. If our system incorrectly prices up your basket and we undercharge for the items, we have the right to stall and re-calculate the full order and request the difference in payment before the order is completed and dispatched/collected. We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.


VAT Free Sale Terms and Conditions:

Our VAT Free equivalent sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT (that's the law!) but the total amount you pay is as if we had not charged it. For example, if a product costs £10.00 +VAT the total you pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT. 

VAT Free discount does not apply to the delivery charge and will not be applied to products already subject to a price reduction or discount.

Our VAT FREE Offer running throughout February and March 2017 will be subject from the following brands :

Hair extensions
Hair Extension Accessories & Tools
IZ Gel, Christian Eyebrow Powders & Training Courses

Please ensure you have entered any promotional codes before checking out, as discounts can not be applied retrospectively to an order. 

Payment

i)   Cash with Order Customers – Payment is due in full at time of order unless a credit account is held.
ii)  Customers with a Credit Account – Payment is due in full, 30 days from date of invoice. Further orders will not be despatched whilst a balance is outstanding. CM Hair and Beauty Supplies Limited reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.
iii) Special order items require a 50% deposit at the time of placing the order. This deposit is non refundable. The remaining balance must be paid prior to despatch. Alterations or cancellations for special order items cannot be accepted.
iiii) Any cancelled or returned cheques issued to CM Hair and Beauty Supplies Limited will be subject to a £25 (per returned cheque) administration fee chargeable to the customer.

 

Overdue Accounts
After 40 days a surcharge of 4% of the gross amount will be levied on a daily basis.


Delivery
We aim to dispatch orders within 1 - 3 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to UK mainland (some larger orders are sent direct from manufacturers). Please allow an extra working day for delivery to UK Offshore and Rural Scotland destinations. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither CM Hair and Beauty Supplies Limited, nor our nominated courier will accept claims for consequential losses due to late delivery. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

All orders under £70 (inc vat) will carry an automatic delivery charge of £4.99 (inc VAT) unless either agreed otherwise by management or unless the value of your order exceeds £70 delivery will then be free of charge. This applies only to UK Mainland only. Also Excludes large items of equipment and Excludes student kit orders and/or 4litre liquids.

All local deliveries will also be charged at the same rate of £4.99 (inc VAT)

Jaguar scissors are an order item only and will be ordered directly from the manufacturers after purchase has been completed and confirmed. Delivery times may vary this is due to the huge variety of scissors available, however we aim to deliver the goods within 10 days of purchase. Please allow anything up to 10 days for the delivery of any Jaguar scissors.

Simon Jersey Salon Wear are s
ubject to availability and these items are dispatched directly from the supplier. The supplier will aim to despatch goods within 2 working days of order and delivery takes a further 2 working days, but this is only an estimate and time is not of the essence. CM Hair and Beauty will receive the goods and ship these out the same working day to avoid any delays. Our chosen courier Royal mail will aim to deliver the item the next working day providing the cut off point for this day has not passed, should this be the case the item will be delivered the following day.

Tanning Accessories are subject to availability and these items are dispatched directly from the supplier. The supplier will aim to despatch goods within 2 working days of order and delivery takes a further 2 working days, but this is only an estimate and time is not of the essence. CM Hair and Beauty will receive the goods and ship these out the same working day to avoid any delays. Our chosen courier Royal mail will aim to deliver the item the next working day providing the cut off point for this day has not passed, should this be the case the item will be delivered the following day.

REM Furniture - are subject to availability and these items are dispatched directly from the supplier to you. Times vary for each item and larger items can take upto 4-6 weeks depending on the item.

Suppliers delivery times may vary depending on weight, size and availability. If you have placed an order and this item is no longer available or has been removed for other reasons we will notify you at our first opportunity.

Hair Extensions - 

Faulty or wrongly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to info@cmhairandbeauty.co.uk  and we’ll arrange a return of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address at the bottom of this page (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this. Hair Extensions must be unused, if you have used them we are unable to accept these back due to hygiene reasons (unused bundles must not be split/removed or tampered with).

We cannot and will not guarantee any hair extensions that are purchased without our special formulated Hair Extension aftercare products. These professional products are specifically designed to protect the hair and the Italian Keratin bonds. Failure to use these products could result in damaged and breakage of the tips causing hair to fall out and be unable to be replaced.  


Product Availability
All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfil the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.
 

Guarantee
Our hair extensions have been tried and tested intensely and have always been of the highest standard, if the correct aftercare is taken your hair should last for a minimum of 1 month stated in all of our product descriptions, for maximum duration from the hair we recommend you do not apply excessive heat, colour or apply any products other than the recommended aftercare products on our website as these have been carefully formulated to protect the keratin bonds and the hair itself, remember the hair does not receive the natural nutrients your own hair receives and must be fed the correct products to supplement the hair extensions.

All items are guaranteed according to the individual manufacturer´s warranty. Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection before a refund or replacement can be issued.  This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment other than by our Service Department. Hair Extensions must be unused, if you have used them we are unable to accept these back due to hygiene reasons (unused bundles must not be split/removed or tampered with)


UK mainland
Orders received before 3.00pm will be despatched on a 24 hour delivery service (this can vary due to stock availability). Orders will normally be sent by preferred courier service. Charges will be as follows:

Orders with a net value of £70 or over will be sent carriage free†.
Orders will be despatched via our preferred courier service at a charge of £4.95+vat per order under £70 NET.

Please allow an extra 2–3 days for deliveries to the Scottish Highlands and Islands.

Please note: we cannot gurantee deliver to BFPO addresses as we use both Royal Mail and other couriers dependant on order size and weight for deliveries. Buyer would need to contact customer services if they wish for guranteed delivery via Royal Mail. 


Force Majeure
CM Hair and Beauty Supplies Limited shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.

 

Cancellation of an order
Cancellation of an order prior to delivery will only be accepted on the following terms:
Standard equipment or products – 5% handling charge
Special non–standard items not included in (a) above cannot be accepted for cancellation and payment must be made in full. Cancellation after despatch cannot be accepted.


Returns, Cancellations and Substitutions
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price.

 

Returns
Returning goods bought online is no problem, all we ask is that they’re returned within 28 days of delivery, unused and in their original packaging. Please email us at info@cmhairandbeauty.co.uk to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown at the bottom of this page (refunds cannot be processed in-store), please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. If you’re unable to send goods back to us you can request that we arrange a collection, however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to hygiene regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened; Scissors, Razors, Cosmetics, Hair brushes, Hair Extensions, Body jewellery, Piercing tools & Foot Spas. This list is not exhaustive and does not affect your statutory rights.

Furniture and equipment items
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.
It will be clearly stated on the relevant product information page if the item you’re considering is subject to these conditions.


Faulty or wrongly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery toinfo@cmhairandbeauty.co.uk  and we’ll arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address at the bottom of this page (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this.

For more information please see our returns policy.

 

Product Availability
All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfil the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.

 

Guarantee
All items are guaranteed according to the individual manufacturer´s warranty. Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection before a refund or replacement can be issued.  This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment other than by our Service Department. All glass items are specifically excluded from this guarantee.

Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.


Secure Online Payment:

i) Transaction security - All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

ii) Encryption and Data Storage - Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

iii) System security
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Privacy Policy

This privacy policy sets out how CM Hair and Beauty Supplies Limited uses and protects any information that you give to us when you use this website.

CM Hair and Beauty Supplies Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CM Hair and Beauty Supplies Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cmhairandbeauty.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to :-

CM Hair and Beauty Supplies Limited
206-208 Walsall Wood Road
Aldridge
Walsall
WS9 8HB

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclamier

The information, services, products and materials contained in this site, including, without limitation, text, graphics and links, are provided in good faith and we adhere to keep all information correct, however not all images, promotions, prices or materials will be 100% accurate as we stock a huge amount of products that we change/update on a regular basis. Any such information can be changed without notice to the correct state.  


General

All offers are subject to stock availability. Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. New accounts will be required to confirm proof of professional qualification. Goods are not supplied on a sale or return basis. No responsibility will be accepted by CM Hair and Beauty Supplies Limited for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision. All offers in this Directory are subject to stock availability, and we reserve the right to restrict or refuse any order or application for credit at any time. We also reserve the right to obtain credit information where necessary. We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice. All colours are as near as can be displayed on a computer monitor.

Offers and Promotions
Unless stated otherwise our instor and online promotions do not include any of the following manufacturers - Xtend celebrity hair, Tigi Bedhead, Christian, Iz gel, Training courses. Our offers an not inclusive of any other running discounts or promotions.

Student Kits
Ordering Online - Visit our online store www.cmhairandbeauty.co.uk and visit the student area.
Store - Pick up form store - address details above
Post - By completing the tear off order form below and posting to the address above

Contacting us
You can contact us on 01922 276232, please check our opening times online.

Delivery
Delivery options can vary depending on the box ticked on the order form. Free delivery will apply when you tick the delivery to your College Campus box. An additional £4.99 charge will be applied if you require the kit to be delivered to an alternative address as stated upon completion of the form.
Non Delivery
If we are unable to deliver your kit for any reason the parcel will be returned directly to the warehouse and a courier charge of £5.99 will be applied to your account. You will have the option for a reliever at a delivery charge of £5.99 or if a refund is necessary this amount will be deducted from the total kit price paid.
Payment
Payment for your kit will be taken in full upon receipt of your order. If for any reason the payment should decline a £5.00 administration charge will be applied when we process the payment again.
Checking Kit Contents
Please carefully check your kit immediately upon receipt carefully comparing with delivery Note / Invoice included within the packaging, if there are any issues or discrepancies you need to report you MUST do so within 7 days of receiving your kit. Please note that all orders processed by CM Hair and Beauty Supplies are quality checked and weighed prior to dispatch. Refunds
If you wish to return your item for any reason the kit must be returned in full, unused, and within the original packaging. Failure to comply by our Terms and Conditions will result in a decline of the refund. Return of the kit will be at your own cost and you will be responsible for insuring the parcel against any loss or damage that may occur during transit. All successful refunds will be actioned within 7 working days of receipt of kit.

 

Company Details
CM Hair and Beauty Supplies Limited
The Registered Office Address:
206-208 Walsall Wood Road | Aldridge | Walsall | WS9 8HB
01922 276232
www.cmhairandbeauty.co.uk
info@cmhairandbeauty.co.uk
VAT NUMBER :  154 6864 81